Datemyage Review: Complaints, Red Flags & Honest Verdict
Intro
DateMyAge markets itself as a global communication platform for mature singles, with a claimed presence in more than 40 countries and a homepage claim of members in over 150 countries. Before spending money on credits, most people searching for a dating review want three things answered directly: does the platform actually work, what does it really cost once fees add up, and are the complaints about billing and profile authenticity something to worry about. This review walks through the site's own Terms of Use, its Better Business Bureau record, and hundreds of independent user reviews to lay out what's confirmed, what's disputed, and what remains genuinely unclear.
- Large international network under an established company with multiple communication tools (chat, video, audio, gifts)
- Optional ID + biometric verification (SumSub) available for members seeking a "Verified" badge
- Video and audio chat functionality confirmed to work for many users
- Pay-per-action credit system that users consistently describe as expensive, including charges for reading messages
- F rating from BBB with 59 complaints, an unresolved-complaint pattern, and an active ad-substantiation challenge
- Users frequently report difficulty cancelling subscriptions and stopping recurring charges
Pricing & Hidden Fees
- Free access: Yes
- Offline events: ~$22.99 first month, then $69.99/month for 150 credits
- Auto-Renewal: The Monthly Credit Pack subscription continues indefinitely and automatically renews until canceled by the user.
- Cancellation Difficulty: Multiple independent Trustpilot and BBB reports describe continued charges after cancellation attempts, including one BBB complaint of a card charged twice on the renewal date despite an active cancellation request.
- Credit Expiration: Purchased Credits expire 90 days after purchase; subscription Credits expire at the end of the monthly period and do not roll over.
Is Scam or Legit?
- Verdict: Caution
DateMyAge is a real, operating platform run by an identifiable company with a physical address and a verifiable BBB profile — it is not a site that disappears with a user's money. That said, the evidence gathered here points to substantial red flags that go beyond ordinary customer-service friction. The credit-based billing model is structured so that everyday actions — reading a message, viewing a photo, taking a call — each carry a separate charge, and independent reviewers consistently describe costs escalating faster than expected. This is compounded by a BBB F rating built on 59 filed complaints and a failure to respond to 15 of them, plus an active regulatory challenge over the platform's "find something real" advertising claim. The company's own disclosure that a portion of "free" profiles are managed with the help of paid third-party partners, while not itself an admission of fake profiles, is a structural detail worth weighing carefully against that advertising claim. DateMyAge None of this amounts to a confirmed case of the platform taking payment without providing any service — video chat, messaging, and matching functionality do work as described for many users. The practical risk is financial: it is easy to spend significantly more than expected, and cancelling can be harder than the Terms of Use suggest. Anyone trying the platform should set a hard spending limit before buying credits and read the cancellation steps (Section 7) carefully before subscribing.
My Testing Experience
Registration & Onboarding
Sign-up uses email or Google sign-in, plus basic filters (gender, age range) before browsing profiles — no lengthy questionnaire is required to get in the door. An email confirmation step is required before full access. Free Users are separately required to pass identity verification every six months through SumSub, submitting a government-issued ID and biometric check.
Profile Quality & Authenticity
A recurring pattern across App Store and Trustpilot reviews is that new members are quickly flooded with attention from highly polished, professional-looking profiles. Several reviewers describe messages that “feel scripted, repetitive, and unnatural,” with responses that “avoid direct questions and push interactions in the same predictable patterns”. This pattern is directly relevant to the site’s own disclosed structure (see Section 4), which describes third-party partners managing a category of “Free User” profiles.
How Dating Works: Search & Matching
The service states it connects members through profile browsing, a direct message system, and Live Chat, with a Customer Service team available for enquiries. A “Let’s Mingle” feature sends the same message to multiple randomly selected members at once — this is a platform-confirmed feature, not a user report.
Video Chat / Communication Tools
Yes — video chat is available, as a paid, credit-based feature. The official pricing table confirms One-Way and Two-Way Video Chat at up to 12 credits per minute, plus VR Video Chat at 6 credits per minute, and this is echoed in the app’s own marketing copy. Independent user reports are mixed on call reliability: some Trustpilot and PissedConsumer reviewers describe usable video calls, while others report calls that “freeze, drop, or just refuse to connect properly”.
Support
A recurring pattern across Trustpilot and BBB complaints is that customer support replies follow a near-identical template — thanking the reviewer, asking for a User ID, and directing them to contact “Customer Success.” One BBB complainant noted the company sent automated emails repeatedly claiming an issue had been escalated without ever resolving it over more than three months.
APP & Login
- Yes
- : Yes
- : Yes
DateMyAge is available on the App Store and Google Play, plus a browser version at datemyage.com.
One discrepancy is worth flagging: the site's Terms of Use and copyright footer name Dil Mil Inc. as the operator, but the Apple App Store listing shows the developer as "Neriva Solutions Inc." with a copyright line reading "© Stende Solutions Limited", and the Android listing on AppBrain shows the developer as "Stende Solutions Limited", while BBB complaints reference yet another entity, "DMM Solutions Inc." This kind of multi-entity structure is common among large dating-site networks but means the legal party a user is actually contracting with can differ from the brand name on the box — worth knowing before a billing dispute.
How do I sign up?
HOW TO CANCEL OR GET A REFUND
- Log in → Profile settings → "Manage Account" → "Go here" under "Need a break?" → "Cancel subscription." If subscribed via Apple or Google, cancellation must be done through the Apple ID or Google Play subscription settings instead.
- EU/UK: 14 days from becoming a member. US & rest of world: 3 business days. Applies to the first subscription only — no prorated refund on renewals.
- Email support a signed, dated written cancellation notice including your username and email address to avoid delays; keep a copy and any confirmation reply.
- Escalate through the official Contact Us / Live Support channel first; if unresolved, a BBB complaint or a payment-provider chargeback are documented recourse paths — note that initiating a chargeback authorizes the company to disclose private in-platform communications to prove the charge was valid.
ALTERNATIVES
- UABrides.vip
- Model: Credit-based, international
- Model: Users who value more consistent video-call reliability, per user reports
- PrimeDating.net
- Model: Credit-based, international
- Model: Users seeking a narrower regional focus
- We recommend
FINAL VERDICT
DateMyAge is a legitimate, ongoing business rather than a disappearing scam — but "legitimate" and "good value" are two different questions here. The credit-based pricing model rewards caution: costs can climb far faster than a first-time user expects, and the BBB's F rating alongside its live advertising challenge suggest the platform's marketing promises deserve a skeptical read rather than face value. Anyone considering DateMyAge should treat the free tier as the real test drive, set a strict credit budget before paying anything, and read the cancellation steps above before subscribing rather than after receiving an unexpected charge.
Connor Dows
I've been reviewing dating platforms since 2018. I create real accounts, test features personally, and report what I find — good or bad. My goal is to help guys avoid costly mistakes and find platforms that actually work for real connections.
Is DateMyAge legit or a scam?
It’s a real, operating company rather than a disappearing scam, but its F BBB rating and high complaint volume around billing mean “legit” doesn’t mean “risk-free.”
Is DateMyAge free to use?
Basic registration and browsing are free, but nearly all communication features (chat, video, messages) require purchased credits.
How much does DateMyAge cost?
Costs vary widely with usage; a single 30-minute video chat can run into the hundreds of dollars at base credit rates (see Section 3).
How do I cancel my DateMyAge subscription?
Cancel in-app under account settings, or through Apple/Google subscription settings if you subscribed via a mobile store — see Section 7 for the full steps.
Are the profiles on DateMyAge real people?
Many are, but the platform’s own terms disclose that a category of “Free User” profiles is managed with the help of paid third-party partners, which is worth factoring into how much trust to place in first messages.
- Confirmed
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